TERMS AND CONDITIONS
OUR CONTRACT WITH YOU
You can order tickets and pre-theatre dining online (www.kilworthhousetheatre.co.uk) 24hrs a day 7 days a week or by phoning the Box Office (Monday – Friday 10am – 4pm). Theatre Breaks which include tickets for a performance, pre-theatre dining, overnight accommodation and breakfast, can be booked via Kilworth House Hotel.
Your contract for the purchase of tickets is formed as soon as we have processed your payment and will expire immediately after the performance of the event for which you have purchased tickets.
Your tickets will be posted no later than 6 weeks prior to the performance date. Each booking is subject to £3 administration charge regardless of the number of tickets purchased. All seats are the same price, per performance, regardless of location. Prices vary by performance dates and times only.
Please check your booking confirmation email carefully on receipt and contact us immediately if you believe there is a mistake. We are unable to exchange tickets to rectify a mistake once 7 working days have passed from the purchase of tickets.
All seats must be paid for in advance. In common with general theatre practice, tickets for Kilworth House Theatre cannot be exchanged or money refunded once payment has been made. If guests are unable to use their tickets, we offer a ticket resale facility at the discretion of the Box Office, on the understanding that the sale of the theatre’s own available seats takes priority and subject to a 20% administration fee. Tickets must be received in a physical format and will only be offered for resale once all other tickets available for the selected performance have been allocated. We are unable to guarantee the resale of tickets once issued back to the Box Office.
AT THE VENUE
The consumption of guests’ own drinks or food within the outdoor theatre venue is not permitted. Anyone arriving with such items will be asked to leave them at the ticket office prior to entering the auditorium for collection after the show.
We cannot guarantee that latecomers will be admitted but will endeavour to admit them at a suitable point.
We reserve the right to refuse admission where we believe the welfare, comfort, enjoyment or security of our audiences may be affected. Kilworth House Theatre also reserves the right at any point to request that ticket holders leave the venue and may take any appropriate action to enforce this right. Reasons for refusal of entry and/or removal from the venue may include (without limitation) late arrival, being (or appearing to be) drunk, abusive, threatening or other antisocial behaviour. No refunds will be given to ticket holders who are refused entry or ejected from the venue due to their own behaviour.
The use of cameras or any form of audio or visual recording equipment during the performance is prohibited, unless announced otherwise prior to a performance.
While we will make every effort to complete each show, we reserve the right to stop and start the show as necessary.
At our discretion, changes may be made to the advertised programme owing to circumstances beyond our reasonable control. This includes the use of understudies.
Children shall require their own ticket and at our discretion, and in the interest of other patrons, parents / guardians with children may be asked to remove noisy or disruptive children from the auditorium.
REFUNDS, EXCHANGES AND RETURNS
Cancelled or Abandoned performances
If a performance is cancelled or abandoned due to bad weather, this action will only be taken if it is deemed by the management to pose a health and safety risk for the audiences and/or performers.
Performances will never be cancelled before their advertised starting time. In some cases, we may choose to delay the start time of a performance for reasons including bad weather, but we will not delay the start time for more than 1 hour.
If a performance is ever cancelled, we will announce this at the time of cancellation at the venue. We do not communicate cancellations to patrons who did not come to the venue or who have already left the venue. However, all patrons will still be able to benefit from our policy for exchanging tickets or refunding tickets for a cancelled performance. Our ability to exchange into a particular performance on a particular date and time will be subject to the availability of seats for that performance on that date and time and cannot be guaranteed. In the event that an alternative performance is not available, tickets for a cancelled performance will be refunded in full.
If a performance is cancelled only the face value of your ticket is refundable. This excludes any booking fees or other expenses incurred. In any event, personal arrangements including travel, accommodation or hospitality relating to the performance which have been arranged by you are at your own risk and not refundable by us. We cannot be held responsible for any costs incurred by you for travel or any other related service as a result of a cancelled performance.
In the event of a cancelled or abandoned performance as the result of unforeseen circumstances occurring shortly before or during the performance any pre-theatre dining and/or accommodation purchased in advanced is non-exchangeable and non-refundable as all pre-theatre dining and/or accommodation will be available at the venue before any such cancellation is announced.
Patrons of a cancelled performance will be contacted by the Box Office at their earliest opportunity on the next working day following the cancelled performance. Alternatively, patrons are welcome to contact the Box Office at their convenience (Monday – Friday 10am – 4pm) to discuss an exchange or refund for a cancelled performance. Please note that our Box Office staff will do their utmost to exchange all bookings to the entire satisfaction of each customer – or refund the cost of tickets – but would remind patrons that we do not tolerate abusive language or behaviour towards our staff.
Refunds will only be made to the credit or debit card with which the ticket(s) were purchased. Where this is not possible or if the ticket(s) were not originally paid for by card, a refund cheque in pounds sterling will be issued.
Postponed or Rescheduled performances
We reserve the right to postpone or reschedule performances should government regulations negatively affect our ability to produce these performances or restrictions are placed on our auditorium capacity.
In the case of a postponed or rescheduled performance, your tickets will be transferred to the performance the following theatre season subject to availability (Please note that seating will remain the same where available). Where it is not possible to transfer Tickets of the same value alternative Tickets may be offered and the difference refunded or charged.
In the event of a postponed or rescheduled performance any pre-theatre dining and/or accommodation purchased in advance will be transferred to the new performance date subject to availability.
Patrons of a postponed or rescheduled performance will be contacted by the Box Office at their earliest opportunity to notify them.
Kilworth’s Memories of the Musicals, 3rd August – 29th August
In the unlikely event of the government imposing social distancing restrictions we reserve the right to cancel or transfer any tickets booked after 25th May 2021. In such a case you will be notified by a member of the box office at the earliest opportunity but, in any case, no later than 24 hours prior to the date of the performance. Any patrons which have their tickets cancelled will be given a full refund.
Kilworth House Theatre together with their subsidiary or associated companies (“we”) are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Kilworth House Hotel, Lutterworth Road, North Kilworth, Leicestershire LE17 6JE.
1. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide by filling in forms on our sites www.kilworthhousetheatre.co.uk or www.kilworthhouse.co.uk (“our sites”). This includes information provided at the time of registering to use our sites, subscribing to our services, posting material or requesting further services. We may also ask you for information if you report a problem with our sites.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our sites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
2. IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
3. WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
4. USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the registration form on which we collect your data
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Kilworth House Theatre or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
6. YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:
Kilworth House Theatre,
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. .
Kilworth House Theatre,